REFUNDS POLICY

1. General Refund Conditions:

• Refund requests must be submitted within 30 days of the purchase date.
• All refunds will be processed through the original payment method.

2. Event Tickets (Demfati Tickets):

• Demfati acts as a platform for event ticket sales, and refund policies are determined by the event organizers.
• Customers must refer to the specific event's refund policy as stated by the organizer at the time of purchase.
• If an event is canceled or rescheduled, Demfati will facilitate refunds according to the organizer's policy.

3. Paid Forms and Votes (Demfati Forms and Demfati Votes):

• Refunds for paid forms or votes will be granted if there is a technical issue that Demfati is unable to resolve.
• Refund requests must be made within 7 days of the transaction.

4. Web and Mobile App Development Services:

• Refunds for web and mobile app development services will be considered on a case-by-case basis.
• A partial refund may be issued for canceled projects, depending on the stage of development and work completed.

5. Process for Refunds:

• To request a refund, customers must contact Demfati’s customer support at hi@demfati.com or call +234-915-2021-312 with their order or ticket details.
• Refund requests will be reviewed and processed within 7-10 business days.

6. Non-refundable Items:

• Customized products or services tailored to specific customer requirements are not eligible for refunds.
• Any product or service stated as non-refundable at the time of purchase will not be eligible for a refund.

7. E-commerce Services:

• Currently, e-commerce services are on hold, and no transactions will be processed through this platform until further notice.

This policy ensures clarity and fairness in handling refunds, considering the various services offered by Demfati while accommodating the specific conditions set by event organizers for ticket sales.

Last Updated: June 01, 2024